Accessibility & Privacy Policy

ADA ACCESSIBILITY: OUR COMMITMENT

Dillard's Federal Credit Union is committed to serving each individual within our field of membership, including those with disabilities. Our website conforms to existing WCAG 2.0 Guidelines for website accessibility. If you have any problems accessing web pages within our domain, please call us during normal business hours at (501) 340-2300 so we can assist you, and work to remedy any web accessibility issues or concerns.

Dillard's FCU Privacy Policy

FACTS: WHAT DOES DILLARD’S FEDERAL CREDIT UNION DO WITH YOUR PERSONAL INFORMATION?

Why?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

What?

The types of personal information we collect and share depend on the product or service you have with us. This information can include: Social Security number, and checking account information, credit history and employment information, income and payment history. When you are no longer our member, we continue to share your information as described in this notice.

How?

All financial companies need to share members’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their members’ personal information; the reasons Dillard’s Federal Credit Union chooses to share; and whether you can limit this sharing.

Reasons we can share your personal information

For our everyday business purposes

For our everyday business purposes such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or to report to credit bureaus.

Does Dillard’s Federal Credit Union share this? YES

Can you limit this sharing? NO

For our marketing purposes

To offer our products and services to you

Does Dillard’s Federal Credit Union share this? YES

Can you limit this sharing? NO

For joint marketing with other financial companies

Does Dillard’s Federal Credit Union share this? YES

Can you limit this sharing? NO

For our affiliates’ everyday business purposes

Information about your transactions and experiences

Does Dillard’s Federal Credit Union share this? NO

Can you limit this sharing? WE DON'T SHARE

For our affiliates’ everyday business purposes

Information about your creditworthiness

Does Dillard’s Federal Credit Union share this? NO

Can you limit this sharing? WE DON'T SHARE

For nonaffiliates to market to you

Does Dillard’s Federal Credit Union share this? NO

Can you limit this sharing? WE DON'T SHARE

QUESTIONS: Call 800-643-1139

What we do

How does Dillard’s Federal Credit Union protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

How does Dillard’s Federal Credit Union collect my personal information?

We collect your personal information, for example, when you: open an account or apply for financing, give us your contact information or give us your wage statements, show us your driver's license. We also collect your personal information from others, such as credit bureaus, affiliates, or other companies. Dillard's FCU Mobile app and Home Banking collect user ID, device ID, and email address for account purposes only.

Why can’t I limit all sharing?

Federal law gives you the right to limit only: - sharing for affiliates’ everyday business purposes – information about your creditworthiness , affiliates from using your information to market to you, sharing for nonaffiliates to market to you. State law and individual companies may give you additional rights to limit sharing.

Request account data removal (Mobile App and Home Banking)

To request user ID, device ID, and email address to be removed from the Dillard's FCU Mobile app and Home Banking visit https://www.mydfcu.com/contact-us to request account data to be removed. Please note that you will lose access to Home and Mobile banking once this data is removed.

Definitions

Affiliates

Companies related by common ownership or control. They can be financial and nonfinancial companies. Dillard’s Federal Credit Union has no affiliates.

Nonaffiliates

Companies not related by common ownership or control. They can be financial and nonfinancial companies. Dillard’s Federal Credit Union does not share with our nonaffiliates so they can market to you.

Joint Marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you. Our joint marketing partners include CUNA Mutual Group's MEMBERCONNECT.