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Join Dillard’s Federal Credit Union and build your career helping members achieve financial success. Explore rewarding job opportunities, competitive benefits, and a friendly, team-focused work environment where you can grow and make a difference.
Job Title: Member Services Representative
Location: Dillard’s Federal Credit Union – Little Rock, AR
Reports To: Manager
Employment Type: Part-Time
Position Summary
Dillard’s Federal Credit Union is seeking a friendly, detail-oriented, and service-driven Member Services Representative to join our team. This position plays a vital role in delivering exceptional service to our members by providing teller support, responding to member inquiries, and assisting with financial transactions both in person and over the phone. The ideal candidate is a team player who takes pride in exceeding member expectations and supporting the credit union’s mission to serve with care, integrity, and professionalism.
Key Responsibilities
Greet and assist members in a courteous, professional, and timely manner—both in person and over the phone
Perform teller functions such as processing deposits, withdrawals, loan payments, and check cashing with a high degree of accuracy
Answer member questions, resolve issues, and provide information on credit union products and services
Cross-sell appropriate credit union products and services that meet member needs
Open new accounts and assist with account maintenance
Ensure compliance with credit union policies and procedures, as well as applicable regulations
Balance cash drawer daily and maintain proper cash handling procedures
Maintain member confidentiality and data security at all times
Assist in a variety of support functions including mail processing and filing
Participate in ongoing training and development to stay informed about products, services, and technology updates
Qualifications
High school diploma or equivalent required
Prior experience in banking, customer service, or retail preferred
Strong attention to detail and commitment to accuracy
Excellent communication and interpersonal skills
Ability to work efficiently in a fast-paced, team-oriented environment
Proficient in basic computer applications and eager to learn new systems
Positive attitude, strong work ethic, and a passion for helping others
Why Join Us?
Dillard’s Federal Credit Union is a member-focused organization committed to financial wellness and personal service. As a Member Services Representative, you’ll have the opportunity to make a real difference in the lives of our members and grow your career in a supportive, community-oriented environment.